> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.ordergroove.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ordergroove.com/_mcp/server. # Cancel Flows Changelog These are a list of changes in our Cancel Flows. ## v1.25.0 (2026-09-02) Display "Optional" label on Cancel Flow survey ## v1.23.1 (2026-08-07) Update internal dependency. ## v1.23.0 (2026-08-07) Benefits reminder updates and bug fixes: * Display the order-level discount when the subscribed item does not have a discount of its own * Hide the discount heading when there is no discount to show * Fix a bug where the cancel flow could show details from an order that had already been sent ## v1.22.6 (2026-08-05) Update internal dependency. ## v1.22.5 (2026-08-03) Update internal dependency. ## v1.22.4 (2026-07-31) Update internal dependency. ## v1.22.3 (2026-07-31) Safari fixes: * Fix a focus outline appearing when opening the cancel flow * Fix focus not being restored correctly when the cancel flow closes ## v1.22.2 (2026-07-31) Update internal dependency. ## v1.22.1 (2026-07-29) Update internal dependency. ## v1.22.0 (2026-07-28) Cancel flow analytics events now identify which cancel flow the customer saw. ## v1.21.11 (2026-07-10) Update internal dependency. ## v1.21.10 (2026-07-09) Update internal dependency. ## v1.21.9 (2026-06-25) Update internal dependency. ## v1.21.8 (2026-06-23) Update internal dependency. ## v1.21.7 (2026-06-11) Update internal dependency. ## v1.21.6 (2026-06-11) Update internal dependency. ## v1.21.5 (2026-06-10) Update internal dependency. ## v1.21.4 (2026-06-09) Update internal dependency. ## v1.21.3 (2026-06-08) Update internal dependency. ## v1.21.2 (2026-06-08) Update internal dependency. ## v1.21.1 (2026-06-02) Update internal dependency. ## v1.21.0 (2026-05-26) Support embedding a YouTube video in the custom content save tactic. ## v1.20.1 (2026-05-22) Update internal dependency. ## v1.20.0 (2026-05-19) Pause save tactic updates: * Offer pause durations as multiples of the customer's subscription frequency * Make the decline button copy editable * Fix a bug where pause copy fell back to US English for regional locales such as Canadian French ## v1.19.6 (2026-05-19) Update internal dependency. ## v1.19.5 (2026-05-11) Update internal dependency. ## v1.19.4 (2026-05-07) Update internal dependency. ## v1.19.3 (2026-05-06) Improve screen reader support so the full contents of each step are announced when the flow advances. ## v1.19.2 (2026-05-01) Update internal dependency. ## v1.19.1 (2026-04-30) Add editable default copy for the custom content save tactic. ## v1.19.0 (2026-04-29) Introduce the custom content save tactic, which presents your own heading, description, image, and call-to-action button before a customer cancels. ## v1.18.1 (2026-04-23) Update internal dependency. ## v1.18.0 (2026-04-22) Support setting a single fallback step for the whole flow, used whenever a customer is not eligible for the save tactic they would otherwise be shown. ## v1.17.3 (2026-04-20) Update default benefits reminder copy. ## v1.17.2 (2026-04-17) Customers who continue without selecting a cancel reason now see the benefits reminder instead of the retention discount. ## v1.17.1 (2026-04-16) Update internal dependency. ## v1.17.0 (2026-04-16) Support routing customers who continue through the survey without selecting a cancel reason. ## v1.16.5 (2026-04-15) Update internal dependency. ## v1.16.4 (2026-04-15) Update internal dependency. ## v1.16.3 (2026-04-14) Update default cancel reason copy, including French and Spanish translations. ## v1.16.2 (2026-04-14) Update internal dependency. ## v1.16.1 (2026-04-13) Fix a bug where the preview did not always reflect the most recent edit. ## v1.16.0 (2026-04-13) Cancel flows are now checked when you save them: * Configuration problems are caught in the editor instead of reaching your storefront * Steps that can no longer be reached by any customer are dropped from the saved flow ## v1.15.8 (2026-04-10) Update internal dependency. ## v1.15.7 (2026-04-08) Update internal dependency. ## v1.15.6 (2026-04-03) Update internal dependency. ## v1.15.5 (2026-04-02) Update internal dependency. ## v1.15.4 (2026-03-31) Update internal dependency. ## v1.15.3 (2026-03-30) Update internal dependency. ## v1.15.2 (2026-03-30) No cancel flow changes in this version. ## v1.15.1 (2026-03-27) Update internal dependency. ## v1.15.0 (2026-03-26) Support previewing the cancel flow while editing it: * Jump straight to any step in the flow * See changes applied to the preview as you make them ## v1.14.9 (2026-03-25) Update internal dependency. ## v1.14.8 (2026-03-25) Update internal dependency. ## v1.14.7 (2026-03-25) Default copy and settings for each step are now available to the cancel flow editor. ## v1.14.6 (2026-03-24) Refresh the default cancel flow: * Revised set of cancel reasons * Updated save tactic routing * New default copy * Canadian English and Canadian French translations ## v1.14.5 (2026-03-23) Update internal dependency. ## v1.14.4 (2026-03-19) Update internal dependency. ## v1.14.3 (2026-03-16) Update internal dependency. ## v1.14.2 (2026-03-12) Update internal dependency. ## v1.14.1 (2026-03-11) Cancel flow text now uses the Subscription Manager's body text color. ## v1.14.0 (2026-03-05) Bug fixes: * Fix a bug where the cancel flow stayed open after the subscription was canceled * Fix a Safari bug where focus was not returned to the page correctly when the flow closed ## v1.13.8 (2026-03-04) Update internal dependency. ## v1.13.7 (2026-03-04) Update internal dependency. ## v1.13.6 (2026-03-03) Update internal dependency. ## v1.13.5 (2026-02-27) Update internal dependency. ## v1.13.4 (2026-02-25) Update internal dependency. ## v1.13.3 (2026-02-25) Fix a bug where customers could be shown the default cancel flow instead of your configured flow, depending on the order in which the page loaded. ## v1.13.2 (2026-02-24) Bug fixes and improvements. ## v1.13.1 (2026-02-24) Fix an error that prevented the cancel flow from loading on storefronts that use a UMD module loader. ## v1.13.0 (2026-02-24) Alpha release of the configurable cancel flow, which asks the customer why they are canceling and then offers a save tactic based on their answer: * Skip the next order * Pause the subscription * Swap to a different product * Accept a retention discount * Review the benefits they would lose by canceling Customers can decline any save tactic and continue canceling. Reach out to Ordergroove for more information.