Cancel Flows Changelog
These are a list of changes in our Cancel Flows.
v1.25.0
(2026-09-02) Display “Optional” label on Cancel Flow survey
v1.23.1
(2026-08-07) Update internal dependency.
v1.23.0
(2026-08-07) Benefits reminder updates and bug fixes:
- Display the order-level discount when the subscribed item does not have a discount of its own
- Hide the discount heading when there is no discount to show
- Fix a bug where the cancel flow could show details from an order that had already been sent
v1.22.6
(2026-08-05) Update internal dependency.
v1.22.5
(2026-08-03) Update internal dependency.
v1.22.4
(2026-07-31) Update internal dependency.
v1.22.3
(2026-07-31) Safari fixes:
- Fix a focus outline appearing when opening the cancel flow
- Fix focus not being restored correctly when the cancel flow closes
v1.22.2
(2026-07-31) Update internal dependency.
v1.22.1
(2026-07-29) Update internal dependency.
v1.22.0
(2026-07-28) Cancel flow analytics events now identify which cancel flow the customer saw.
v1.21.11
(2026-07-10) Update internal dependency.
v1.21.10
(2026-07-09) Update internal dependency.
v1.21.9
(2026-06-25) Update internal dependency.
v1.21.8
(2026-06-23) Update internal dependency.
v1.21.7
(2026-06-11) Update internal dependency.
v1.21.6
(2026-06-11) Update internal dependency.
v1.21.5
(2026-06-10) Update internal dependency.
v1.21.4
(2026-06-09) Update internal dependency.
v1.21.3
(2026-06-08) Update internal dependency.
v1.21.2
(2026-06-08) Update internal dependency.
v1.21.1
(2026-06-02) Update internal dependency.
v1.21.0
(2026-05-26) Support embedding a YouTube video in the custom content save tactic.
v1.20.1
(2026-05-22) Update internal dependency.
v1.20.0
(2026-05-19) Pause save tactic updates:
- Offer pause durations as multiples of the customer’s subscription frequency
- Make the decline button copy editable
- Fix a bug where pause copy fell back to US English for regional locales such as Canadian French
v1.19.6
(2026-05-19) Update internal dependency.
v1.19.5
(2026-05-11) Update internal dependency.
v1.19.4
(2026-05-07) Update internal dependency.
v1.19.3
(2026-05-06) Improve screen reader support so the full contents of each step are announced when the flow advances.
v1.19.2
(2026-05-01) Update internal dependency.
v1.19.1
(2026-04-30) Add editable default copy for the custom content save tactic.
v1.19.0
(2026-04-29) Introduce the custom content save tactic, which presents your own heading, description, image, and call-to-action button before a customer cancels.
v1.18.1
(2026-04-23) Update internal dependency.
v1.18.0
(2026-04-22) Support setting a single fallback step for the whole flow, used whenever a customer is not eligible for the save tactic they would otherwise be shown.
v1.17.3
(2026-04-20) Update default benefits reminder copy.
v1.17.2
(2026-04-17) Customers who continue without selecting a cancel reason now see the benefits reminder instead of the retention discount.
v1.17.1
(2026-04-16) Update internal dependency.
v1.17.0
(2026-04-16) Support routing customers who continue through the survey without selecting a cancel reason.
v1.16.5
(2026-04-15) Update internal dependency.
v1.16.4
(2026-04-15) Update internal dependency.
v1.16.3
(2026-04-14) Update default cancel reason copy, including French and Spanish translations.
v1.16.2
(2026-04-14) Update internal dependency.
v1.16.1
(2026-04-13) Fix a bug where the preview did not always reflect the most recent edit.
v1.16.0
(2026-04-13) Cancel flows are now checked when you save them:
- Configuration problems are caught in the editor instead of reaching your storefront
- Steps that can no longer be reached by any customer are dropped from the saved flow
v1.15.8
(2026-04-10) Update internal dependency.
v1.15.7
(2026-04-08) Update internal dependency.
v1.15.6
(2026-04-03) Update internal dependency.
v1.15.5
(2026-04-02) Update internal dependency.
v1.15.4
(2026-03-31) Update internal dependency.
v1.15.3
(2026-03-30) Update internal dependency.
v1.15.2
(2026-03-30) No cancel flow changes in this version.
v1.15.1
(2026-03-27) Update internal dependency.
v1.15.0
(2026-03-26) Support previewing the cancel flow while editing it:
- Jump straight to any step in the flow
- See changes applied to the preview as you make them
v1.14.9
(2026-03-25) Update internal dependency.
v1.14.8
(2026-03-25) Update internal dependency.
v1.14.7
(2026-03-25) Default copy and settings for each step are now available to the cancel flow editor.
v1.14.6
(2026-03-24) Refresh the default cancel flow:
- Revised set of cancel reasons
- Updated save tactic routing
- New default copy
- Canadian English and Canadian French translations
v1.14.5
(2026-03-23) Update internal dependency.
v1.14.4
(2026-03-19) Update internal dependency.
v1.14.3
(2026-03-16) Update internal dependency.
v1.14.2
(2026-03-12) Update internal dependency.
v1.14.1
(2026-03-11) Cancel flow text now uses the Subscription Manager’s body text color.
v1.14.0
(2026-03-05) Bug fixes:
- Fix a bug where the cancel flow stayed open after the subscription was canceled
- Fix a Safari bug where focus was not returned to the page correctly when the flow closed
v1.13.8
(2026-03-04) Update internal dependency.
v1.13.7
(2026-03-04) Update internal dependency.
v1.13.6
(2026-03-03) Update internal dependency.
v1.13.5
(2026-02-27) Update internal dependency.
v1.13.4
(2026-02-25) Update internal dependency.
v1.13.3
(2026-02-25) Fix a bug where customers could be shown the default cancel flow instead of your configured flow, depending on the order in which the page loaded.
v1.13.2
(2026-02-24) Bug fixes and improvements.
v1.13.1
(2026-02-24) Fix an error that prevented the cancel flow from loading on storefronts that use a UMD module loader.
v1.13.0
(2026-02-24) Alpha release of the configurable cancel flow, which asks the customer why they are canceling and then offers a save tactic based on their answer:
- Skip the next order
- Pause the subscription
- Swap to a different product
- Accept a retention discount
- Review the benefits they would lose by canceling
Customers can decline any save tactic and continue canceling. Reach out to Ordergroove for more information.